Delivery Information

Order Processing

Orders of in-stock items are normally processed and shipped from us within one business day from the date the order was placed. The order processing time is only a guideline and applies to items which we have in stock. Orders of out-of-stock items will be shipped as soon as we have the items back in stock.

If your order contains both in-stock and out-of-stock items, we will wait for up to two (2) weeks for all items to get back in stock before we ship your order. If all items are not back in stock after two weeks, we insist on sending you an immediate partial shipment of the in-stock item(s), and we will pay the cost of shipping for the out-of-stock item(s), as soon as they are back in stock again. The delivery time is not included in the order processing time.

Where do we ship?

We offer international shipping on most of the products in our online catalog. While we do offer international shipping, there are some brands and product lines that we are restricted to only sell to certain areas. If your order includes a restricted item which must be canceled, we will contact you through email to confirm the remaining items on your order before shipping.

Exceptions: we are unfortunately not able to ship items to the United Kingdom, United States, and Canada.  

Shipping method

We use DB Schenker and UPS to ship orders. Packages are trackable and insured. If your order is not delivered as promised, we can issue a replacement or refund to you. Your order is shipped to your home address or the nearest pick-up location. 

Track your order

You can track the shipment of your order by using an excellent app from Unifaun. The app can be downloaded from Apple App Store or Google Play.  

Shipping rates 

The shipping charges for all orders vary depending on the package size and weight. Shipping rates are calculated based on a number of factors, including the weight and the package size of the item(s). 

Want to check the shipping charges before a purchase?

If you want to check the shipping charges before making a purchase, you can just add the desired items to your cart and click the "Checkout" button. Enter your customer group (personal account / business account) and your destination to see the available shipping rates for your order. 

Consult our terms and conditions for more information.